Privacy Policy
Last Updated: 12-Oct-2025
Effective for: BigSquareOfficial.com
At Big Square, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase through our online store.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, billing and shipping address, phone number, and email address when placing an order or contacting us.
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Payment Information: Stripe processes your payment securely on our behalf. We do not store or have access to your full credit card details.
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Automatically Collected Data: We may collect non-personal information such as your IP address, browser type, device information, and browsing behavior for analytics and fraud prevention.
2. How We Use Your Information
We use the collected information to:
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Process and fulfill your orders.
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Communicate regarding your order status or inquiries.
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Improve our products, services, and website experience.
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Detect, prevent, and report fraudulent transactions or misuse of our site.
3. Payment Security (via Stripe)
All payments on our website are securely processed by Stripe, a PCI DSS-compliant payment processor.
Stripe uses advanced encryption and fraud detection technology to protect your financial information.
We do not store or access your credit or debit card numbers on our servers.
4. Custom Orders and Refund Policy
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All customized products (including custom hand-painted canvases or personalized ornaments) are non-refundable and non-returnable once the order has been confirmed.
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Refunds or replacements are only offered for ready-to-hang artworks or ornaments if they arrive damaged or defective, and photographic proof is provided within 3 days of delivery.
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This policy ensures fairness, quality control, and protection against fraudulent refund claims.
5. Fraud Prevention
To prevent fraud and unauthorized transactions:
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We use automated tools and manual verification through Stripe’s security systems.
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Suspicious or high-risk orders may be subject to additional verification, and we reserve the right to cancel any order deemed fraudulent.
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Attempted credit card fraud or chargebacks will be reported to the appropriate authorities.
6. Data Protection
We implement industry-standard security measures to protect your information against unauthorized access, alteration, or disclosure.
We never sell, trade, or rent users’ personal identification information to others.
7. Cookies
Our website may use cookies to enhance your browsing experience and analyze website performance.
You may choose to disable cookies in your browser settings.
8. Your Rights
You may request access to, correction, or deletion of your personal data by contacting us at [insert your support email, e.g., [email protected]].
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
📧 [email protected]
🌐 www.bigsquareofficial.com