Terms & Conditions
Effective Date: 12-Oct-2025
Website: www.BigSquareOfficial.com
Business Name: Big Square
1. Acceptance of Terms
By accessing or purchasing from BigSquareOfficial.com, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree, please refrain from using our website or placing an order.
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after any changes indicates your acceptance of the updated Terms.
2. Products & Services
Big Square Official offers:
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Gold-plated ornaments and faith-based jewelry
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Customized and ready-to-hang hand-painted canvases
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Genuine leather products and denim bags
All products are handcrafted with care.
Slight variations in color, design, or texture are normal due to the handmade and natural materials used.
3. Custom Orders & Personalization
Customized or made-to-order products (such as personalized jewelry or commissioned paintings) are created specifically for each customer.
Once production begins, customized orders cannot be canceled, changed, or refunded.
Please review all details carefully before confirming your order.
4. Pricing & Payments
All prices are listed in CAD (Canadian Dollars) unless stated otherwise.
We accept payments securely via Stripe, which supports major credit and debit cards.
Payment Security:
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All transactions are processed securely using SSL encryption through Stripe.
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We do not store or have access to your full card details.
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Orders flagged as potentially fraudulent may be delayed, canceled, or require additional verification (such as proof of ID or billing information).
We reserve the right to refuse or cancel any order suspected of unauthorized or fraudulent payment.
5. Shipping & Delivery
We ship across Canada and internationally where available.
Processing times vary depending on whether the product is ready-made or customized.
You will receive a confirmation email with tracking details once your order ships.
We are not responsible for delays caused by postal services, customs, or external couriers.
6. Refunds & Returns
We want you to love your purchase, but due to the nature of our work:
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Custom or personalized items (engraved jewelry, custom paintings, leather embossing, etc.) are non-refundable and non-exchangeable once production starts.
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Ready-made items may be eligible for return or exchange only if defective or incorrect, reported within 3 days of delivery with photo proof.
Shipping fees and taxes are non-refundable.
Approved refunds will be processed through Stripe within 5–10 business days.
7. Fraud Prevention & Chargebacks
To protect both customers and our business:
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We monitor transactions through Stripe’s fraud detection system.
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Orders with mismatched billing and shipping details may be held for manual verification.
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Submitting a false chargeback or dispute is considered fraudulent activity and may result in being permanently banned from purchasing, as well as legal or financial action.
We cooperate with Stripe and authorities to investigate any fraudulent credit card use.
8. Intellectual Property
All designs, images, text, and artwork on BigSquareOfficial.com are the property of Big Square Official.
You may not reproduce, distribute, or use any content without our written permission.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from:
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Delays in delivery
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Incorrect product use
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Customer-provided design errors or spelling mistakes
Our liability, in any case, will not exceed the amount paid for the product.
10. Privacy & Data Protection
Your personal data is handled securely and used only to process your order or contact you about your purchase.
We do not sell or share your personal information with third parties.
Payments are processed through Stripe, which uses industry-standard encryption and fraud prevention tools.
(See our Privacy Policy for full details.)
11. Governing Law
These Terms shall be governed by and construed under the laws of Manitoba, Canada.
Any disputes will be handled in the courts of Manitoba.
12. Contact Us
For any questions, please contact us at:
📧 [email protected]
🌐 www.BigSquareOfficial.com
📍 Manitoba, Canada